Choosing regular shipping expecting to wait 5-8 business days was a big misleading. We wanted to use the product to wear on an overnight flight. The schedule gave us plenty of time. USPS delayed our shipment. Yes, Cozy Earth cannot control USPS, but the company should know how unreliable they are. Then when I saw the delay I contacted customer service and suggested to share the cost of express shipping, I did not even get an answer. Online commerce today needs to learn faster shipping and customer service. I will return the product in an unopened package on my return from the trip.
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