As much as I expected cozy earth products to blow my mind, they did not. The Bamboo hoodie had a flaw in the stitching right in the front. The kind that would have made the entire stitch line to come undone in one shot. That would not have been a big deal if they had a seamless return process. The online portal didn’t work and their support team nearly took a whole week and 3 different follow emails to respond. Still waiting to see if my exchange will ever show back up in the mail wich will only get dispatched after I send them back the current product so it will be weeks before I receive my actual product.
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