I placed order for duvet cover, shams, and sheets. Got email confirming shipment of all items; then got one confirming delivery of all items. Packing slip listed all items as well, but sheets were missing. After an hour plus waiting for cust service rep, I heard, “Oh yeah. We’re out of stock on those.” I’ll spare the laborious details, but a month later still no sheets after they were promised a second time. Then several calls re the issue were met with impertinence from cust service dept. Sent an email and copied it to CEO. Nothing. Was promised call back from supervisor. Nothing. This is how a fly by night company fizzles quickly. Nothing keeps customers like attentive service and integrity. Cozy Earth fails miserably at this. IMO, Oprah needs to rescind her glowing recommendation. They’ve certainly lost my respect and trust.
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