I purchased a bamboo duvet cover from Cozy Earth on 1/10/2024, but it's been eleven days since then, and I still haven't received it. I've tried to reach out to customer service twice, hoping to find a solution to this major delay, but both times I was dismissed and told to follow up with USPS on my own. I'm extremely frustrated that my time and money have been wasted on an order that isn't even close to arriving. This kind of treatment is unacceptable, and I expect Cozy Earth to take immediate action to rectify this situation. I paid for a product, and I deserve to know when it will arrive. If this matter isn't resolved satisfactorily, I will be returning the item as soon as it arrives.
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