cozyearth.com

4
4 Based on 784 reviews

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Rob Morgan
100 day guarantee? Hah.

Read Cozy Earth's fine print regarding promotions. Their 100 day return policy is garbage if you buy merchandise under a promotion. If you pass 30 days, you are stuck. In my case, I had to choose between exchanging $300 of ill-fitting Christmas gifts or forgoing a $93 "gift card," which is the only reason I bumped that transaction up to $300 in the first place. If I used the gift card today, to prove that I'm not trying to use it in conjunction with my return, then I end all possibilities of exchanging the ill-fitting gifts. This would be so easy for them to fix, yet they refuse. Beware their sneaky inducement tactics and rigid rules that benefit no one. No more Cozy Earth for me.

1
Date of experience: Jan 04, 2024

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