ZERO STARS!
⚠️ Warning: Do not pay for expedited shipping with Cozy Earth.
I paid $98 for a product and $58 for overnight delivery. They didn't hand the package to UPS until 5 days after I ordered. A week later, I have neither the product nor my money.
When I called, they blamed UPS — which is a lie. UPS never had the package until day 5. That's a Cozy Earth fulfillment failure, not a UPS problem. The rep refused to leave her script, refused to take accountability, and sent me through a hoops-jumping exercise to even pursue a refund I'm clearly owed.
I paid a premium specifically because quality and convenience matter to me. What I got instead was a failed delivery, a dishonest excuse, and $156 out of pocket with nothing to show for it. I wanted the product AND my money — I got neither.
Dispute it with your credit card company if this happens to you. And save yourself the headache — shop somewhere else.
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