Hello.
I am doing this because the product which was a set of sheets were terrible. The sheets were purchased in late 2025 and I have used them now twice. After one use I noticed pills forming over the sheets. My friend and I then did laundry and noticed IN THE FIRST WASHING and drying that the sheets were full of pills and loose threads on the pillow cases as well. I put them away and then I just pulled the sheets this past week to use them again and after two days I had to pull them off the mattress. There are now pulled threads all over the sheets. It was uncomfortable to sleep with all the pills.
I would like a full refund. NEVER have I had bed sheets deteriorate so quickly. I mean, this product is terrible. Especially for the cost. I have written Cozy Earth and received a message stating they will get back to me.
In addition, when I ordered the sheets they seems to have lost my info and the delivery was delayed. So I emailed them enquiring about the sheets. They took almost a week to get back to me if not more. After a few days, I requested we cancel the order. Well out of the blue a day or two later I receive an email stating my sheets are on the way!
Uh, I requested a cancellation and was ignored! Once, I received my sheets, I had no choice but to try them out.
Well, here I am months later and unfortunately, the quality is appalling.
This all honest and true feedback. I would truly appreciate a refund. I have offered to send pictures of the sheets and a statement from my bank with purchase information. I am also available via phone to discuss the matter.
I really don't want a back and forth.
Sincerely
Eddie G.
Boston, MA
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