I placed and paid for an order for 750 litres of kerosene heating oil with CPS Fuels on 2 March 2026 at a confirmed price of £642.21 (81.55p per litre), with delivery scheduled for 18 March.
At the time of ordering, the quote confirmation stated that “all quotes are valid only at the point of quotation and subsequent order.” On this basis and under UK consumer law, I understood that once the order had been placed and confirmed, the quoted price applied.
I have since received an email from the company stating they will not honour the confirmed price due to “market volatility” and are asking customers to either pay a higher price before delivery, cancel the order, or wait until prices drop again. They claim they don't have the oil stored yet will if you cough up the cash.
I rely entirely on heating oil as my home is not connected to the gas grid, so this situation is extremely concerning. When I attempted to contact the company by phone to discuss the issue, the call was disconnected while I was being transferred and the call queue was extremely long.
Overall this has been a very stressful experience, particularly as the order had already been confirmed and paid for. They still have nearly £700 of my money and no resolution.
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CPS Fuels has grown from small beginnings back in 1970, to one of the Easts largest independent fuel suppliers. Supplying heating oil and commercial fuel to domestic, commercial and agricultural clients across East Anglia.
Today a staggering 50,000 homes and businesses throughout the East of England now rely on CPS Fuels to supply their fuel requirements, whether that’s;
Heating Oil
Gas Oil
Derv
Paraffin
Kerosene
Farm Diesel
Lubricants
Solid Fuels
CPS Fuels is proud to be a truly local and established family firm, that provides competitive pricing all year round. With local depots across the East, a large fleet operated by experienced drivers you can be sure of a timely delivery.
Don’t order until you’ve spoken to CPS.See more
