Unfortunately, the shipment was in poor condition upon delivery. The cardboard box was wet and the bottom was almost out. Once opened I found that the the Styrofoam container was smashed open, three of the gel packs had been punctured and leaked, and the remaining gel packs were nearly exhausted. As a result, the crabs arrived at a temperature well above what I’d consider safe — more than room temperature — which I assume is due to the package being in the back of a UPS truck from around 8:30 AM to nearly 5 PM, in outdoor temperatures nearing 95°F (likely hotter inside the truck).Let me be clear — this is in no way a reflection on your company or the quality of your product. The crabs themselves looked amazing and were impressively sized. My concern lies strictly with the shipping conditions and the handling by the carrier. I’m just not fully comfortable consuming seafood that arrived already warm, for safety reasons.I’m hopeful there may be some form of insurance or protection on your shipments, as I hate to even raise a complaint. I truly appreciate your hard work and commitment to quality and absolutely plan to order from you again in the future — hopefully under better circumstances.
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Crab Dynasty Seafood is a family-owned business with a rich history and a deep passion for delivering the finest seafood. What began as a small, garage-run operation has grown into a nationwide wholesaler supplying fresh and frozen seafood to every major market across the United States. Despite humble beginnings, the dedication to customer satisfaction has always been the heart of the business.
Over the years, Crab Dynasty’s commitment to quality, reliability, and exceptional service has helped the company achieve remarkable growth. Today, the business has embraced the power of e-commerce, offering its premium seafood online to reach customers far and wide. This innovative approach allows seafood lovers to enjoy the freshest catches from the comfort of their homes. Crab Dynasty’s partnership with UPS ensures that every order arrives in pristine condition, preserving the flavor and quality of our world class seafood.
From succulent blue crabs and king crab legs to shrimp, oysters, and more, Crab Dynasty continues to bring treasures of the Chesapeake Bay, the Gulf, and Ocean to its customers. We source directly from trusted fishermen because we are committed to maintaining the highest standards of freshness and quality, ensuring that every product exceeds customer expectations. Whether serving home cooks or professional chefs, we remain true to our roots—delivering exceptional seafood with care.See more
