I’m very disappointed with the service I received from Craftsman. When I tried to use their warranty, I was given the complete run-around — transferred between departments, made to repeat the same information multiple times, and ultimately left without any resolution. It’s clear they go out of their way to avoid honoring their own warranty.After years of trusting Craftsman for reliable tools and support, this experience has completely changed my opinion of the company. The lack of accountability and customer care is unacceptable. I will not be purchasing Craftsman products again and would strongly advise others to think twice before doing so.
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Over 90 Years of Quality and Innovation. With Stanley Black & Decker, the CRAFTSMAN legacy continues.
