I have a Craftsman phillips screwdriver with a worn head that slipped in the screw head. The tool is clean and not damaged or abused and the Craftsman name clearly showing on the handle. Our local ace hardware would not exchange it because they did not have the same color handle (green). I said the handle makes no difference. Despite having s similar replacement on the shelf. they told me to use the online exercise. Very disappointed to be brushed off over a simple screwdriver that they carry in stock. I left it n the counter and told them to toss it.
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