I used to shop at this retailer frequently, appreciating their products, service, and logistics, but that has changed. I ordered items online, and there was no notification about one item being backordered. I received the box four days later, but it was completely damaged. I attempted to contact the support team, but no one followed up. I sent multiple emails, all of which went unanswered. I left a message on the website, but it also went ignored. Do you know what customer service means? Do you plan to stay in business? Unfortunately, it's too late; I've lost a customer of over 30 years because you've forgotten how to retain customers and provide real service. Not impressed, and I will take my business elsewhere.
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