I had high hopes when the company left its previous credit provider, which hadn't been great for account management. Now, I'm regretting that change. It's impossible for me to access my account after more than a month. I've read that using the new app isn't going well either, as it offers rigid methods for rewards and account management. I wish account management was my only issue; I can't even log into my account. The new system can't verify my VOIP phone for login, which is frustrating. There’s only one security method available, and no options for email verification or security questions. The only solution they offered was to receive digital statements and make payments by phone. It feels like they cut corners on the software for managing credit accounts, and it's disappointing. I will never be able to manage my account effectively. I can't wait to pay off this card and stop doing business with this company.
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