The customer service experience has been awful. Trying to reach them is incredibly frustrating, and I often get nowhere. Like many businesses today, I had to navigate through automated systems to speak to a real person. I was hung up on multiple times before finally getting through. When I did reach someone, they claimed to help but then pretended to have issues with their headset and hung up. I received texts from an automated system claiming they tried to call back, but there was no record of any incoming calls. This trend of relying on AI instead of real customer service is concerning. I refuse to spend any more money with a business that undervalues customer service.
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