While I’ve gotten the boxes I’ve subscribed to over the years, they were recently unwilling to help with a credit card issue. I was unable to change which card I was using on their site. I contacted them, and they said that it was something the seller had to fix, which makes no sense as it’s CJ’s site handling the charge. They communicated with the seller, who told them the same thing—there was nothing he could do, the issue was on CJ’s end. Their response to that was to just close the ticket. They made no effort to fix what was clearly their problem, although at least the CSR was nice and friendly as she did nothing… I’m going to be canceling and am afraid of how that will go now.
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