EDIT 5/16/25 CRATEJOY MADE THINGS MUCH BETTER BY ISSUING A PARTIAL REFUND FOR THE LAST TWO MONTHS OF MY SUBSCRIPTION. PLOT TWIST, HOWEVER, HAS REMAINED MISSING IN ACTION. My daughter gave me a three month subscription to Plot Twist Book Box. First month was FANTASTIC. Second month, not everything was included according to a list they had enclosed with the order. My daughter contacted Plot Twist and she apologized and said she would send the missing things on the next shipment. Next month, my package included a book and a blank card with another card. I called Plot Twist and left a message that the things from the second month weren't included and I also asked if what I got in the third month was everything because it seemed a little less than usual. Never got a call back. My daughter contacted her and she wasn't contacted. I filed a complaint with CrateJoy several times and they really didn't seem to be too concerned or interested. They gave her multiple chances to respond to their emails. She responded once and told me that the reason the third month was less than the other two months was because she mailed a large print book and it cost her $5 more to do that and she hoped I enjoyed the bookmark with the tassel. I didn't get a large print book and I didn't receive a bookmark. I told her all that and she said she would send everything out to me that day and I would have a tracking number also that day. Never happened. CrateJoy did not stand up to her and make her fix things. My daughter cannot file a complaint with her credit card company because it's been too long. I would not have been "too long" if CrateJoy had not insisted on my patience while waiting for her to respond. Plot Twist refuses to refund the money because "you received the books". I may have received the books, but I did not receive everything that was promised. I also left a review on CrateJoy's website that has never been posted. Never again will I do business with CrateJoy or Plot Twist Books.
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