I prepaid for a six-month subscription for my mother. When checking out with CrateJoy, they gave the option to have a gift email sent to the recipient on a specific date. After some thought and consideration, I decided to choose to have the email sent on December 26th, that way there was no chance of her getting the email before she opened the first box that I was going to wrap and have under the tree on Christmas Day. I was extremely upset when my mother texted me to say she got this email on November 16th! After opening a ticket with them, they closed it less than 12 hours later saying that the fault was mine. They even showed me a screenshot showing I had selected the date of November 21st for the email to be sent (which doesn’t even make sense, because the email was sent on the 16th, not the 21st). When I stated that their system was obviously bugged because I CLEARLY remember choosing December 26th and I double checked it before checking out, they refused to acknowledge any wrongdoing on their part and closed the ticket without any further response. I spent over $300 on this gift and it was meant to be a surprise. I wish I had seen all the negative reviews before I spent that kind of money, because I see now that this company has a pattern of extremely poor customer service.
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