I ordered a Craftjoy gift card online as a unique Christmas gift, but it turned into a frustrating experience. Despite receiving a confirmation, I never got the promised email with the gift card. After 15 minutes, I contacted support via chat and submitted a ticket. Two days and multiple follow-ups later, I still have no gift card, just instructions to submit more tickets or request a refund. Requesting a refund for a gift card I never received is deceptive and potentially indicating fraud behavior. The only thing they managed quickly was charging my credit card.
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