Prior to purchasing the Falcon A1 I installed the Falcon Design Space on my laptop to get familiar with the program. I could not get it to launch. I used link on Falcon website but never heard back. Could be issue with the link because I typed the support email address and got a response within 24 hours and had a time scheduled with a software engineer. He got the program running and said it was something in the software and would correct it in the next update which just came out and the issue has been fixed. I also received several follow up emails from the support team. As for the Falcon A1 I purchased, it has exceeded my expectations. Engraving is very detailed. I am able to cut through plywood which is 5.5 mm thick in one pass. That’s awesome for a 10 watt laser. Also, vent fan and air assist are automatic and the software is used friendly.
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CrealityFalcon, a proud member of the globally acclaimed Creality 3D Printers family, is driven by a team of passionate geeks and engineers dedicated to crafting top-notch laser cutters and engravers for creative makers. As enthusiasts of all things handmade, we meticulously fine-tune every aspect to enhance our customers' experience. Your feedback is crucial to us as we strive to continuously elevate our service. Stay connected with us on Facebook for the latest updates and insights!See more
