the laser engraver I bought as a Christmas present for my daughter,she set it up in the new year,set it away with the software and samples provided.the laser stopped working half way through-didnt even get chance to try the engraving function.
I contact them on several occasions and after a couple of weeks getting a reply of(We are currently in our peak season and receive numerous inquiries from various customers daily.we are located in China, where the Chinese New Year is just around the corner.)
So I then asked for details for me to return product,which still not received a reply.
tried to contact them via socials and filling in a form on there website.
it has now been around 5 weeks.
my advice.if you have a problem you will just be ignored
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CrealityFalcon, a proud member of the globally acclaimed Creality 3D Printers family, is driven by a team of passionate geeks and engineers dedicated to crafting top-notch laser cutters and engravers for creative makers. As enthusiasts of all things handmade, we meticulously fine-tune every aspect to enhance our customers' experience. Your feedback is crucial to us as we strive to continuously elevate our service. Stay connected with us on Facebook for the latest updates and insights!See more
