I froze my eggs in 2024 and the experience at the time was ok, fast forward a year later I had not received any correspondence regarding my annual storage fee, naturally I was worried so I contacted them to be told i'd be sent and invoice 'at some point' which once received was promptly paid. They then sent me an email a few weeks later to say they would take £395 out of my account, I called about this and was told not to worry that they would send a message to the payments team, that the money wouldn't be taken. The money was taken, I then made numerous calls and sent emails to ask what the hell was going on to be ignored. I randomly received the money back weeks later. I sent a formal complaint to Create on 4/12/25, Today is 26/2/26 and I've heard nothing back from them. To say i'm disappointed is an understatement, it was such a huge emotional and financial decision for me to do this process and I'm left feeling like I cant trust that my eggs are safe.
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CREATE Fertility are the UK’s Natural IVF & Mild IVF specialists. We pride ourselves in providing woman-friendly treatment with high success rates & healthier babies.
