Started off so well, we were taken over using a TUPE contract. The first thing Creative support did was raise our wages from £8.75 to £9.50 so that was a very promising start.Then the problems started. We were classed as LWD (Last working day), which basically means you get paid on the very last working day of the month, doesn't sound too bad, does it? Well you'd be wrong. Out of a staff group of approx 20 staff for the service, I don't think we had a month where everyone was paid correctly. Some staff members received less than half their wages. Sometimes this was an error on the time sheet but instead of Payroll querying it with our on site manager it was left until you received your payslip and the mistake was spotted. Now I'm sure they'll say its not their job to check for errors staff have made and they'd rather perform their job as a robot and not look between lines but can you imagine the outcry if we had that same attitude while working with the individuals we support? Payroll for Creative Support has to be the absolute worst payroll department I've ever encountered and I've been working in care for the last 30 years. So the hierarchy appears to be, if you're LWD, Good luck and Godspeed, let's roll the dice. I often wonder if the other pay categories have the same problem or if they're given better service, although the more I think about it the more I think they're treated just as badly because payroll are probably that incompetent across the board. Once an error is rectified you don't get the pay difference until the following month. Ohh and the final cherry on the cake was a member of staff rang payroll about yet another error and the response was amazing 'You're last working day employees so, you're at the back of the queue, we've just had to many complaints this month' They informed this member of staff that they had upwards of 300 complaints that month' alone. It's a good job we don't have the same work ethic.Anyway, the constant Russian roulette of am I going to be paid this month got too much and I handed my notice in.I eventually handed my notice in as the constant worry that my pay would be wrong every month was too much and I moved to a different company but the problems didn't end there, getting my owed Holiday pay took 2 and a half months to sort and with the relief hours I'd done they still couldn't pay me correctly. Apparently I did overtime of one hour for a whopping £9.50. I'd never do a one hour overtime shift as the travel alone would eat the majority of that wage, I had done a full 8 hour shift. Christmas was another weird one, they will not pay you slightly earlier in time for Christmas, they are the first company I've ever worked for that refused to pay early. All in all it's a shame as Creative Support started strong but rapidly went downhill. Just look at the reviews all over the Internet, the vast majority say the same thing. Shame because it was such a good start and while I love working in Care I'm not doing it for free, funny how this time last year I was classed as an Essential worker but it didn't appear essential to pay us properly. I'll add an edit here : The service I worked in recently had lots of relief hours that needed covering, so I was offered quite a few shifts which I took, the first 2 pay periods were fine, after that it was business as usual from payroll, not paid on time (bank is weekly, every Tuesday) not getting paid at all & ignored emails. Anyone thinking of doing bank be aware that you probably won't be paid on time. Current staff are still having the same problems outlined above.
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