Initially, this fintech aimed to innovate and empower users in credit management. However, feedback reveals struggles in meeting these expectations. Users report slow dispute resolutions, limited support, and inconsistent service. Many have experienced dropped calls and a lack of accountability, indicating that customer service may be under-resourced. Reports suggest significant internal changes, complicating customer interactions. Under current leadership, the focus appears to have shifted away from its original mission, raising concerns about its future. This situation serves as a cautionary lesson for the fintech industry on the importance of maintaining customer trust.
Claim your business profile now and gain access to all features and respond to customer reviews.
