I initially had an issue with an Americor payment placed as a credit on my C9 loan when it was supposed to be refunded to me. I was told twice that a refund request was submitted, but never told it wasn't approved because it had already been applied as a credit to my new C9 loan. Then I had to request the C9 consultant to correct the payment ACH date to coordinate with my pay dates so insufficient funds would not occur. In order for me to make the payment on the correct payroll date, they had to cancel the ACH. When I went into the C9 app, it wouldn't let me make the payment manually on the day it was due. I tried several times and it was too late to call in. I tried again the next day and it would only allow me to make a double payment because my first payment was now past due. I paid the double payment of $476.62 which left me in a financial bind. There needs to be more work done on the C9 app to make if more user-friendly and to function properly. I saw other app complaints in the reviews. When I called to have the second payment refunded which was due on my next payroll date, I was very fortunate to work with C9 consultant, Lena, who resolved my issues by setting up the refund for the overpayment and making sure my ACH withdrawals were on my pay dates. i never had a problem with Americor until the switch to the C9 loan. So far, the C9 consultants have responded quickly to my emails and calls. As long as I receive final letters from all the creditors that have been paid off, I don't expect any issues with C9 going forward.
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Credit9 was founded in 2017 and offers personal loans to consumers based on their credit history and financial situation. Our Loan Consultants assist with the credit application and the transparent approval process ensures we offer competitive rates with easy-to-understand terms. Credit9 loans range from $2,500 to $50,000, with terms up to 60 months, and provide a fixed interest rate with no prepayment penalties.
Consolidating debts into a personal loan allows a borrower to make one fixed monthly payment that won’t fluctuate and may reduce the interest paid compared to traditional revolving credit issuers. Funds are typically disbursed within two business days, and our loan servicing team can assist with any payment-related questions.
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