We’re just a few months into using our new Chase credit card, and already we’re running into frustrating inefficiencies. I made two payments from our Chase checking account to our Chase Visa card—one yesterday and one today. The funds were immediately debited from our checking account, yet the available credit on the card hasn’t increased.When I called customer service, I was told it takes up to three days for payments to post. That explanation doesn’t make sense—these are internal transfers within the same bank. Even the representative agreed and said she would escalate the issue. So why the delay?It feels like Chase is profiting off this lag—collecting interest while withholding available credit. In my opinion, this is a form of double dipping. Big banks should not be using internal inefficiencies to their advantage, especially when the money has already left the customer’s account.Imagine if someone is paying a cash advance rate or carrying a balance with high interest—those extra three days can be costly to the consumer and profitable for the bank. This kind of delay undermines trust and transparency.ps. I gave 2 stars because rep sounded sincere on the phone. I could tell she did not how to explain the situation, as she could not.
Claim your business profile now and gain access to all features and respond to customer reviews.
JP Morgan Chase Bank, NA, doing business as Chase Bank, is a national bank headquartered in Manhattan, New York City, that constitutes the consumer and commercial banking subsidiary of the US multinational banking and financial services holding company...
