Chase held $12k of my money.I paid $12k in advance of my due date of my Chase Sapphire card as I was about to use it on a trip. I paid Chase from my B of America money on July 27. I went to check on my Sapphire balance on July 31 and the payment was NOT posted. I called Chase to find out they wanted to hold my 12k to ensure that the money was confirmed from B of America.....huh? WTF? 2 banking institutions take this long to know my funds are legit? My credit balance was around $200 so if I purchased something with Sapphire over $200, it would be rejected even though I paid the $12k on my balance. I escalated this and got a supervisor that merely apologized. I informed the supervisor that I know the call is recorded and if someone above her would not contact me by COB Friday, I'll start talking about his in social media. This is just the start. Chase sucks. Nobody called. Chase held my $12 for ransom.
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JP Morgan Chase Bank, NA, doing business as Chase Bank, is a national bank headquartered in Manhattan, New York City, that constitutes the consumer and commercial banking subsidiary of the US multinational banking and financial services holding company...