I applied for the Chase Southwest® Rapid Rewards® Priority Credit Card in good faith, thinking that both I and my authorized users would receive the free checked bag benefit. This was a major factor in my decision. The marketing made it sound like a no-brainer for frequent Southwest travelers.What wasn’t made clear—until after I activated the card and tried to use it—is that authorized users only get the checked bag if they’re flying with the primary cardholder on the same reservation. This critical limitation was buried in legal fine print, not presented up front where it mattered. The benefit is essentially useless for families who travel separately.I contacted Chase to close the account and asked them to remove the hard inquiry from my credit report due to misleading advertising. They refused. I even filed a formal complaint with the CFPB, and Chase’s response was cold, dismissive, and full of boilerplate language denying any responsibility.I also asked for the $149 annual fee to be reversed since the card was opened under false pretenses. Again, Chase refused.This experience shows how little Chase values transparency or customer satisfaction. I’ve been a loyal cardholder with other Chase products in the past, but this incident has destroyed my trust. Between poor disclosures and unhelpful customer service, I would caution anyone considering this card—or Chase credit cards in general. They market selectively and hide crucial details that affect your real-world use of the benefits.
Claim your business profile now and gain access to all features and respond to customer reviews.
JP Morgan Chase Bank, NA, doing business as Chase Bank, is a national bank headquartered in Manhattan, New York City, that constitutes the consumer and commercial banking subsidiary of the US multinational banking and financial services holding company...
