I ordered €169.30 of products from crep. Unfortunately we were not in when the delivery was attempted. I was supposed to sign for the delivery so instead of taking it to a drop off point it was left on the doorstep in full view. I contacted crep about this and the customer service was terrible. I was told I must get video evidence from doorbell cams which wasn’t possible because no one has them facing my house. It was then apparently my fault for not contacting the delivery driver so I can change the delivery date. They told me a full investigation would be launched but after 8 weeks I’ve heard nothing. At least crep got there money though. In short I paid almost €170 for no products and the run around from customer service. The only thing I can review is the service as I haven’t got any products.
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