I couldn't afford T-Mobile anymore and 4 of 6 people that live in the desert by me use cricket so I tried them and got the free moto g 2025 ( which I give back when you leave cricket) because the reviews on this moto were pretty good. First I called them because there was no sim and was told I'd use esim but from there it was misinformation or out and out lying I was unable to access this esim because I needed a working phone for this Q code to be sent to email that was the first trip of many to town just to use a friend's phone the esim never set up I never had Internet or data , as I stated to the rep where I'm at we don't get wifi we go off data. Actually I could t even make a call, I got stories like " people have been having trouble with that new moto and returning it to many phone companies. When I spoke to there warantee department they said no it's not problematic, no returns , mind you the worker that said this told me to return the phone thru UPS out of my own pocket and they'll send a different phone I was also told to order a normal sim thru Walmart for $10 out of pocket. Near the end of the first month I finally was able to call cricket on the moto to say I still have no Internet this person said looks like they're working on a cell tower by you they'll be done Feb 9 , my bill was due the 8th btw she also said she'd reimburse me the month , gave me a bunch of stuff to reset on moto and would call back in half hour - I'm still waiting. I never got reimbursed and my friend convinced me to give it another month that the configuration was off on the phone but he fixed it. I didn't feel good about this but I needed a phone I'm in middle of no where , my husband just died and I am not in good health either , I really needed to make many doctors appointments. So my $35 a month payment became $45 a few hours before I called them ( WITH MY FRIENDS PHONE AND THIS TOOK HOURS TO GET THROUGH, THERE AI KEPT ASKING THE SAME 3 THINGS AGAIN FOR OVER AN HOUR). When I got through the bill was $50 I paid it as it did seem to work while my friend was here but turns out it was because he'd had my phone piggyback off his hot spot so we could verify things with cricket. It's mid month , 2nd month and still no phone and actually it is worse because now my photos won't even load. I've told them I want my money back, that I'm basically living off toast right now for NOTHING.
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