What an AWFUL woman with a London accent on the phone after queuing for 1/2 hour. I described my situation and she had no sympathy or empathy for what we're going through and was completely disinterested, she talked over me!! questioned how this was affecting my health telling me it couldn't possibly be!! and if so, how could it be?!! (knowing NOTHING about me other than what I'd told her - but even then there was STILL no empathy), she told me there's nothing anyone could do over and over. So negative, telling me there's no point in writing to your MP he won't be able to do anything, even though I had told her he said he would, what a horrible person, what a wonder it is that she is working for somewhere like this!. We will complain officially and I will NEVER use them again. I wish I had read these terrible reviews before calling them! Absolutely useless as an organisation, we have contacted them before via the web and they were awful then, but as that was only one experience so I let it 'slide' - but today... good God, it could not have been any more terrible. It was like a standard operating procedure for delivering the WORST possible customer service one possible could and how to be the worst form of unempathetic, unsympathetic and nasty person as possible! she was truly awful. I said thank you for your help and she 'right' and hung up on me!
Claim your business profile now and gain access to all features and respond to customer reviews.
We’re an independent charity that gives people the power to speak up and stop crime – 100% anonymously.
We pass on information about crimes to the police.
It is down to the police to decide what action to take.
We believe that everyone has the right to feel safe from crime.
You can contact us by phone on 0800 555 111 and online, 24/7, 365 days a year.
We also share advice on how to protect the people you care about from crime so everyone can feel safe.
See more