I placed an order on November 12, 2024, which I received just a few days later. However, I returned it the following day for resizing, as their website boasts a “perfect fit guarantee”. After receiving confirmation that the item had been returned, it remained marked as “pending inspection” for six weeks. During this time, I reached out multiple times via email and through their website but only received vague responses and unfulfilled promises like, “I’ll follow it up and get back to you.”, and then wouldn’t hear anything further. Eventually, on January 6, 2025, the order status updated to “order exchanged,” but nothing progressed from there. 10 days after this update I was forced to demand a resolution by close of business or pursue a refund. From reading past reviews after my experience, this seems to be an ongoing issue, which is really sad on their behalf. It’s disappointing, as I’ve always admired this brand and saved to purchase a few of their pieces in the past. Unfortunately, after this prolonged and frustrating experience with their customer service, I can no longer support them and won’t be purchasing from them again.Update – 15 Days Past the 10-Day Refund Promise, Still No RefundI initially posted this review on January 17, 2025, and unfortunately, the situation has only worsened. Despite being promised a refund within 10 days, it has now been 15 days, and I have still not received my money. Customer service continues to lead me in circles with empty promises and zero accountability.At this point, it’s clear that their customer service is beyond a joke. They do not care about their customers, nor do they have any interest in resolving issues. The repeated delays and lack of transparency make this company completely untrustworthy.Another major red flag is the company’s misleading review system. Their website claims to have over 1,000 positive reviews, yet there is no option to leave a review directly on their site. When I requested a link to do so, I was only provided with a link to this Trustpilot page, which has only around 60 reviews—most of which are negative.This makes it abundantly clear that they do not allow real customers to leave feedback on their own platform, likely to manipulate their reputation. A trustworthy business would allow all genuine customer experiences to be shared openly, but instead of fixing their repeated customer service failures, this company seems to hide the truth.This strongly suggests that they either:❌ Filter out negative reviews❌ Prevent real customers from leaving feedback❌ Fabricate positive reviews to maintain a false reputationA warning to anyone considering purchasing from this company—DON’T. If anything goes wrong with your order, you will be stuck in an endless loop of excuses, delays, and frustration. For the price you pay for these pieces, this level of service is utterly disgusting. Save yourself the stress and shop elsewhere.
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Howlet - the home of the modern signet ring, in exclusive limited series, sold once and never again. Allowed to age.
Cast in solid 925 Sterling Silver or 9ct Gold.
