On their website as well as confirmation emails, it states that they would complete rings within 15 business days - there confirmation email even confirms the 15 days with personalisation. I order 2 rings for a special occasion, factoring in the timelines in order to get it for a gift. When 20 business days had passed, I reached out to them to enquire what was happening. They then said it takes an additional 7 days for personalised rings. So I challenged this and said I would like to cancel the rings as no where does it state this and that the confirmation email stated 15 business working days. They then didn't respond to my email and dispatched the ring a few days later (23 business days). I then emailed again asking for a response and how / where do I send the rings back. More than a week later, zero response!Yes their jewelers work hard and they produce great rings, however I would not recommend going with them due to their poor customer service and lack of accountability.
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Howlet - the home of the modern signet ring, in exclusive limited series, sold once and never again. Allowed to age.
Cast in solid 925 Sterling Silver or 9ct Gold.
