This company deserves its poor reviews. I ordered a pen with initials engraved on it. It arrived without the engraving which was the whole point as it is a special birthday present! I have tried telephoning, emailing, contacting customer service to no avail. I will have to buy another pen from a different supplier and get it engraved. What a waste of money! Never use this company - buy its products elsewhere.
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Since our earliest days, Cross has rewritten the rules for putting pen to paper. We are a global leader in the fine writing industry, proud to build upon our legacy with premier pens and accessories for customers in 140 countries around the world.