Similar to many others. I had a Cross pen (birthday present), which after 6 months it went faulty.I used the lifetime warranty facility and sent the pen back using recorded delivery. The pen was signed for by Cross in Sept 2023 and since that time the pen has been with Cross.I have emailed Cross multiple times, with various responses about waiting a bit longer, relocation of the offices needing more time. In recent weeks Cross have stopped responding.One of the reasons for the purchase from Cross was the lifetime warranty (a gift you will be able use throughout your life). I would not buy a Cross pen again, and I feel let down by the poor customer service of Cross.
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Since our earliest days, Cross has rewritten the rules for putting pen to paper. We are a global leader in the fine writing industry, proud to build upon our legacy with premier pens and accessories for customers in 140 countries around the world.