I also submitted this review on the A.T. Cross website, but it was not published.
I’ve been working with A.T. Cross customer service for over two months regarding a defective fountain pen (leaking, scratchy nib, and inconsistent ink flow).
During that time, I:
-Provided multiple sets of photos and videos
-Followed all troubleshooting steps requested
-Waited weeks for a replacement converter, which did not resolve the issue
The pen still writes briefly before drying out, and ink flow remains unreliable.
Communication has now stopped entirely. My most recent follow-up requesting resolution has received to response.
After more than two months I am still without a working product or a meaningful resolution. Given the reputation of the brand, this experience is particularly disappointing.
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Since our earliest days, Cross has rewritten the rules for putting pen to paper. We are a global leader in the fine writing industry, proud to build upon our legacy with premier pens and accessories for customers in 140 countries around the world.