I placed an order (#161428) on 14th September 2025 via the Crossbeats official website for a Lumex Cine Projector (₹12,999 + ₹1,999 international shipping).Despite multiple WhatsApp follow-ups (16th–24th September) and emails, the order was never shipped. Instead, I was suddenly asked to pay ₹5,400 extra for international shipping, even though I had already paid the website-listed ₹1,999.When I refused and requested order cancellation + refund on 18th September, the team kept giving me generic responses like “escalated to concerned team” or “shipment within 24–48 hrs”. Weeks have passed, yet neither shipment nor refund has happened.I have:Sent over 7 follow-up emails.Contacted support multiple times on WhatsApp.Been told contradictory things (refund vs. shipping).Received only copy-paste replies with no actual resolution.It has now been over 3 weeks, and my ₹14,348 remains stuck with Crossbeats.This experience shows:Zero accountability from the support team.No proactive communication – only replies when chased.False promises – shipment/refund timelines not honored.I had also shared a Pareto analysis of existing complaints (from Trustpilot, Reddit, Mouthshut, etc.), and the top issues are the same I faced: poor service, refund delays, and delivery issues.Crossbeats has not just failed to deliver a product – it has failed at basic customer trust.⚠️ My advice: Think twice before placing an order here, especially for international deliveries.
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