It has been over 1.5 months since I paid off my mortgage. There is an escrow refund of $7000 plus and they are not refunding my money or pay off the real estate taxes. I was able to speak to a customer service agent before but it appears that my telephone number has been blocked by CrossCountry motgage and I cant even get a person on the line. Supposedly a refund was made but I never got the check. I got a check for the overage on the mortgage account approx $30 but the big check is still missing.
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