My CCM agent was Nathan Kuether, based out of Dublin, OH. My loan was for a double-wide manufactured home, so there are few lenders that will do this kind of loan. Nathan was personable to start but extremely slow. After submitting all needed documents twice, Nathan informed me that we were good. However, a dispute between the seller and the actual lender (Triad) caused a month delay. I asked him to explain the reasoning multiple times and got vague answers. Just after this delay, the seller reached out to me and informed me I needed to get home insurance or the deal could not go through. After frantically calling Nathan, it turns out, yes he needed me to get this done but had never informed me. I immediately got an insurance quote. It was rejected. I asked Nathan why and he gave me a vague reason. When I pressed him, he blamed Triad (the lender) for their strict insurance requirements. After calling Triad directly, it turns out Nathan lied. I was able to get a very easy quote through an insurance carrier that ticked all the boxes. I submitted to him and it was still rejected. After a very terse phone call, it was then accepted. At signing, the title company attached to CCM asked if I wanted paper or electronic copies of the closing documentation. I requested an electronic copy. They said it would arrive that evening. It didn't. I am in the process of setting up the escrow account without Nathan and fighting to get my closing documentation a week later. The whole experience has been surreal due to incompetence or outright laziness. It seems, after reading a few reviews, I am not alone in my experience. I would highly recommend anyone searching for a manufactured or mobile home loan go to Triad and bypass this joke of a broker CrossCountry Mortgage.
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