My experience with CrossCountry Mortgage, LLC has been nothing short of a nightmare. Since June 2024, I’ve received over 47 unsolicited calls and even text messages from them, despite my phone number being on the Do Not Call Registry since 2011. These contacts were intended for an unrelated individual, and despite repeated verbal and certified written requests to stop, the harassment continued. CrossCountry Mortgage’s refusal to honor these requests clearly violates the Telephone Consumer Protection Act (TCPA) and also infringes on my privacy rights under the Gramm-Leach-Bliley Act (GLBA).The calls have come from various states and numbers, often with “dead air” pauses upon answering—classic signs of autodialer use. Shockingly, CrossCountry even disclosed personal details of the intended recipient, who is a stranger to me, without any authorization. They’ve also potentially recorded me without my consent, despite being in a two-party consent state, which adds another serious legal concern.After months of attempting to resolve this directly, I had no choice but to file complaints with multiple regulatory agencies due to their dismissive responses and continued misconduct. They failed to connect me with their legal team, instead providing generic replies that ignore the documented severity of my situation. Additionally, my research has uncovered hundreds of similar complaints and lawsuits filed against CrossCountry Mortgage. I urge anyone considering doing business with them to think twice—this is a company that not only disregards customer privacy but also subjects individuals to distressing harassment.If you’re dealing with a similar issue, document every interaction carefully and be prepared to escalate. In my experience, this company’s practices are negligent at best and unlawful at worst. My intention to seek legal action may lead to a class-action lawsuit, as it appears that CrossCountry Mortgage has a systemic issue with compliance and respect for consumer rights.
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