It is nearly impossible to reach a live person by phone. Since my insurances had gone up I decided to pay my own insurances to keep my mortgage payment low. I called CCM and they agreed that they would no longer pay insurance through escrow. After paying for my insurance through my carrier, CCM paid them again. On the same day I received a refund from Farmer’s Insurance I got a letter from CCM saying they didn’t have proof of insurance and were going to go out and purchase a policy and charge me for it - this is after they already paid it and I already paid it. These folks are terrible to work with. If they don’t like what you have to say when you do get through to them they wil hang up on you. ABSOLUTE WORSE CUSTOMER SERVICE I have ever seen.
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