They aren’t the worst. They transfer your loans a lot which is confusing sometimes. I would give a higher rating because their customer service is pretty decent if you can reach a live agent. Their robo-options makes it really hard to do though and is pretty obviously trying to keep you from accessing a live agent, it's almost impossible. They called me one time and I missed the call, returning that call was like 20 minutes of arguing with a robot before being hung up on. Still don't know what the call was about.
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