There have been several issues with this company and I have only had them for about 2 years. First they kept sending the mortgage bill to the tenants, who would keep sending it back. We checked the box for change of address several times to no avail. One rep told us that that box does nothing and told us we need to fill out a form and fax it. Still did not get fixed. Finally after speaking to a supervisor and threatening to take legal action it got resolved. The 2nd issue they were sending wrong amounts to the local taxing authority and double paying bills. The local tax collector said it is a nightmare dealing with these people. I had the escrow canceled and have been paying the taxes and insurance for a year now. The 3rd issue, Feb 2024 my loan was sold from Cross country mortgage to cross Country LLC. When I sent in the Feb Payment with the slip clearly marked with extra principal, they took the money marked for extra principal, opened an escrow accont and told me I was behind in escow and the payment will go up by 323 dollars a month. The 4th issue is I have asked for a payoff amount via email and was charged 25 dollars for it. No such email arrived. We also tried my wife's email, again to no avail. Good luck trying to get in touch with a real person. This company is a total sham and rip-off. I will tell anyone to run from them.
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