One star because I cannot leave zero.
Moved from New Zealand to NSW, Australia. This was our second international move, so I KNOW the process, and this was our first time working with Crown Relocations. I canNOT explain how much they are TERRIBLE, EXPENSIVE, IRRESPONSIBLE.
They came to our home with very nice words and good manners, AND when I transferred the money, EVERYTHING changed. Their fee is higher than other companies, and you are basically paying extra for packaging with the CROWN name on the box for their marketing purposes. The boxes are the same as standard hardware-store boxes.
They told us our belongings would arrive in Sydney in 7 to 8 weeks, but it took 13 weeks, which caused a lot of STRESS and pressure on us.
The move manager lady was very IRRESPONSIBLE. She always treated us with “I DON'T KNOW” and “ITS NOT WITH US ANYMORE,” and she was WASTING OUR TIME with DUBLE UP work like SIGNING forms and SENDING DOCUMENTS more than once. Her name was Lindi Goosen. They told us we would stay in contact with her until we received our stuff, but when the shipment arrived in Australia, she said she didn’t know anything anymore and that Grace Removals was responsible. After that, she never answered my phone calls or emails.
Grace booked delivery of our household goods three times, and they DID NOT deliver. We had to go to their company branch in Sydney to collect our belongings ourselves.
NOTHING was properly labelled. They used normal boxes to pack expensive clothes, which is NOT what they showed at the beginning. Boxes labelled “kitchen” contained shoes, books, and random items, so that’s “kitchen”!
They obviously keep some expensive items when they “repack” boxes for an international move. In our case, they have NOT returned our PS4 and wireless controllers. I followed up multiple times and they DID NOT respond. It is DISGUSTING that you trust them and this is how they treat you. They do NOT care they only care about the money sitting in their account on time.
Customer service is NON EXISTENT in this company.
Would NEVER RECOMMEND them to anyone.
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