We rented a motorhome from Cruise Canada for 3.5 weeks. The trip started great — the pickup was smooth, and the camper was clean and comfortable. Unfortunately, after only a few days, a serious leak in the water pump made the water system almost unusable. We had to turn off the pump and refill the tank daily, which caused a lot of inconvenience.We reported the issue several times, but no real help or repair was provided during our rental. At drop-off in Calgary, the staff showed little interest in what had happened and offered only minimal compensation, with no real chance to discuss the impact on our trip.It’s now been weeks, and we’re still waiting for a fair resolution. The camper itself was fine, but the poor communication and lack of customer care really let us down.We expected better from Cruise Canada.
Claim your business profile now and gain access to all features and respond to customer reviews.
