Prior to placing my reservation for an RV, I tried to locate a 21’- 24’ footer at several sites online, located an available 21’ footer at the North Hampton, NH. site. Called and spoke with a Rick Nichols on 7/24 and he confirmed the availability of the 21’ footer at that location. Upon pickup on 08/08/25 I was upset to find they substituted the RV 21’ to a 19’ footer. I was and still am furious, I made myself perfectly clear to Rick Nichols what my expectations were, he knew precisely what our needs were and my preference for a 21’ footer, I paid for a 21’ footer and they “Bait and Switched” me to a lesser sized one without my permission and or knowledge. I called and spoke to Rick Nichols which was a moot point and added insult to my integrity, the people at the North Hampton office were of no help and only made it clear that they were not responsible for changes made. The entire experience was awful and I will never rent another RV from them again. Never got my full deposit back either… Be careful people!
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