Well first off you supposedly don't take a monster card that has a chip in it. The Mastercard we have does not have a number on the back or front. It has a strip you can swipe or a chip you insert. It's a Mastercard issued via Apple. You took the 300.00 deposit over the phone with it and when it came time to pick up RV from the most racist white people in the suburbs it was a headache, they were rude and proceeded to turn his back and walk away mumbling. I asked him to repeat what he said the other gentleman came out the office and told me to tone it done and I told him to have his partner treat people with respect and I will. His exact words was if you expect to leave here with a Rv Today you will take it down a notch, then he told me that I had the reservation in my name and that the credit card was in my wife's name. So I had to call corporate to add her. I did, but corporate told me they don't accept chip reading cards, 🤦♂️ this 2025 and that is why the security chip is in credit card so that it can't be used fraudulently. So with my wife and I standing there and them and corporate telling us they can help all they can do is refund our deposit back to our card that we had in our hand. Now we are stuck without an RV and a trip that I can not get reimbursement on of $2300.00 due to the fact that when I got done with Healy and cruise America. The rental car locations were closed for the day, someone from corporate needs to make this right. I will check with my attorney and see what can be done to recoup our vacation loss due to cruise America taking our card on the phone and denying it in person. Them men didn't even acknowledge my wife standing there trying to ask a question I seen white racist old men. It may be time for them to retire and move on. And cruise America to get with 2025 times. They would not even allow us to pay the balance in cash which mind you also included the 500.00 security deposit . Sad day. But I will check with an attorney and see if I can recoup our vacation loss from you.
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