cruiseamerica.com

3.9
3.9 Based on 294 reviews

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NANCY FERNALD
I returned the RV after I got home to…

I returned the RV after I got home to plug it in with the adapter to get the refrigerator to cool down. The plug from the RV the ground was bent and the tip of it was split so there was no way to connect the adaptor. That was one of many things I found wrong with it. One of the grates on cooktop was broken in half, the private curtian Velcro would not stick for proper use, the flooring was all rippled up. Many other things were also not acceptable. I could not live in this RV for 1 day let alone the 31 days I was renting it! I called the place of rental they didn’t have another RV to rent me told me I needed to call the problem emergency phone they would help me. I said no I am coming back and I would put the keys in the drop box and stop payment for the Rv on my credit card and wanted my deposit back. I have not received a call on Thursday from anyone to apologize for ruining the beginning of my cross country vacation! Also I am very disappointed in cruise America I have rented two other times and was very pleased with the Rv but this time I will know better than to trust this company again.

1
Date of experience: Oct 02, 2025

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