We had a very disappointing experience with Cruise America. From the start, staff tried several times to get us to sign the paperwork without properly checking the RV, which felt wrong. When we finally received the camper, it was extremely dirty. The floor was sticky and brown, the kitchen drawers left brown residue when touched, and overall the interior was in poor condition—loose drawers, a broken microwave turntable, etc.When we pointed this out, the employee helping us said it was because her colleagues were “lazy,” but she made no effort to get the RV cleaned. On top of that, the towels and linens we rented were unacceptable: stained, with yellow marks, burn holes, and even black hairs in the washcloths.We told Cruise America the condition of the RV and linens was unacceptable, but were simply told that no other RVs were available since each customer is pre-assigned a specific vehicle. As we had a long drive ahead and needed to reach our destination before dark, we reluctantly took the RV and ended up buying our own towels and sheets.At drop-off at another location, we again shared our experience, but the response was just “sorry to hear about that,” with no attempt to make things right.The lack of cleanliness, the poor state of the RV, the condition of the rented linens, and the dismissive customer service made this an awful experience. It was clear that Cruise America staff simply didn’t care. I strongly recommend looking elsewhere for RV rentals.
Claim your business profile now and gain access to all features and respond to customer reviews.
