Since day one, our kitchen sink was defective and leaking behind the cabinetry and through the truck onto the ground. (August 4–15/16, 2025)We didn’t discover the extent of this malfunction until day two, when the leak was coming into the living area on the floor. We called Cruise America’s travel helpline in an attempt to diagnose the leak and followed their instructions to try a repair (tightening the plumbing). This did not work. And due to our tight travel commitments (12 days – ATX → WA → ATX), we could not stop to get the RV serviced. (And why should I be paying rental time for a product repair that was never delivered in working condition?)We were unable to use the kitchen sink and had to rely on the bathroom sink, which is plumbed into the black tank. This meant our grey tank was never used. As a result, we had to empty the black tank much more frequently and flush the drain hose afterward with water, since the grey tank couldn’t provide a rinse. We also had to wash all of our dishes in the bathroom sink, which led to a negative experience every day with every meal we cooked or prepared. We even returned the RV a day early because of the inconvenience during our planned 12-day trip to WA and back.I reported this when I returned the RV. The employee who helped me was very sympathetic but said she couldn’t do anything other than refer me to Cruise America’s Customer Relations helpline. She also mentioned this was a known issue lately since their previous repair tech had been replaced.I wrote to Customer Relations in a professional manner, explaining the entire situation and requesting a partial refund. It took three weeks to hear back.After some back and forth, I was offered a $175 gift certificate/voucher. This is not acceptable. Why would I accept a sales/marketing ploy to entice me to spend even more money with Cruise America when you failed to provide a working RV from day one? This is not a corrective measure.I professionally countered and suggested a very fair $400 credit back on my card, given the negative daily experience my wife and I endured. Some meals we ate out just to avoid the hassle of cleaning, and we returned the RV a day early—effectively giving the center an extra day to fix the RV before the next renter.Several days later I received cherry-picked “quotes” from the rental contract that were clearly misused. The fact remains: you failed to provide a working vehicle from day one. This didn't break during the trip. It was received in a broken condition. The sign-off sheet did not include confirming a functional kitchen sink. Also, an employee confirmed this was a known issue for RVs during this time frame due to a previous repair tech's lack of quality work.They offered a $200 credit and a $175 voucher. I declined and insisted on the $400 credit, no voucher. They refused.I spent just over $3,000 to rent a full-size, full-kitchen, fully functional RV for 12 days. I didn’t pay for a partially working RV.It would have been different if the sink had broken during our trip. But it didn’t. It was leaking on our driveway on day one while we were loading the rig with our belongings. (At first we thought it was excess AC condensation, which felt odd, but made more sense the day after discovering the true problem )Since Cruise America is not providing quality customer satisfaction and dragging this out over a measly $200 - I'm left to share my experiences to others and escalate via extra channels.Save your money, time, and frustration.Do not rent from Cruise America.
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