We loved the experience, but our trip became a nightmare when we got a flat. We were in the middle of nowhere, and the first three customer service reps thought I should spend the night on the side of the highway with my two children, rather than helping us get a service to come out and change the tire.I was very disappointed, the first rep cancelled the tire service because, surprise surprise, there was no tire shop open at 7 pm. NOBODY called to update me, only the Michelin service had told me it was cancelled. We finally got three very friendly guys to come out and put on the spare for us for a crazy amount of cash. When we finally got back on the road at 10 pm, the sensor fault came on. "Oh, you need to go to a garage immediately and get it recalibrated." At 10 pm?! There's no garage open that late! Even if it wasn't the sticks, no place is open at 10 at night. We ended up driving back home with the sensor warning on the whole time.It was a very frustrating experience, but the experience with the RV was phenomenal. Otherwise, I'd give only one star for the customer service alone. I get that the reps are in California, but they could have at least asked what time zone we were in.
Claim your business profile now and gain access to all features and respond to customer reviews.
